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FLOWFITONLINE.COM PRIVACY POLICY

 

Harrier Fluid Power LTD T/A Flowfit takes your privacy very seriously and is committed to protecting your personal information. This privacy policy sets out the way in which any personal information you provide to us is used and kept secure by Flowfit. It applies whenever we collect your personal data (including when you use our website or other digital platforms), so please read it carefully.

Please note that this privacy policy forms part of our Terms and Conditions, which you can read here.

 

About us 

Flowfit is a fluid power component, assembly, distribution and manufacturing company specialising in the supply of hydraulic components and hydraulic systems. Offering both standard and innovative custom built hydraulic solutions.

Under the market leading Flowfit brand owned by Flowfit we provide numerous hydraulic products and services to over 45,000+ customers worldwide. We work closely with our suppliers having exclusive direct deals with many hydraulic component manufacturers which allow us to offer with our original equipment manufacturers, distributors and resellers who constantly require and source the most up to date hydraulic components and solutions.

 

About this privacy policy

This privacy policy explains what information we may collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights in respect of your personal data.

 

Please note that our website and other digital platforms may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own digital platforms. We recommend that you check the privacy and security policies and procedures of each and every other website / digital platform that you visit.

 

How to contact us about your personal data or this privacy policy

If you have any questions about this privacy policy or about your personal data, please email us at privacy@flowfitonline.com or write to us at the following address:

 

Data Protection Officer
Harrier Fluid Power Ltd T/A Flowfit

Parys Road

Ludlow

Shropshire

SY8 1XY

 

Information we collect and what we use it for

All personal information that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this privacy policy. We may supplement the information that you provide with other information that we obtain from our dealings with you.

In broad terms, we use your data for the following purposes:

   • to administer and provide products and services you request or have expressed an interest in
   • to enable us to administer any offers/promotions which you enter into 
   • to communicate with you in the event that any products or services you have requested are unavailable 
   • for fraud screening and prevention purposes 
   • for record keeping purposes 
   • to carry out market research so that we can improve the products and services we offer 
   • to track your activity on our digital platforms 
   • to create an individual profile for you so that we can understand and respect your preferences 
   • to personalise and improve your experience on our digital platforms 
   • to personalise and/ tailor any communications that we may send you 
   • for profiling purposes to enable us to personalise and/or tailor any marketing communications that you may consent to receive from us

 

When we provide you with products or services we may collect and store any personal information that you provide to us. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and Company name.

 

When you sign up with us for an online account, register to receive marketing communications from us, fill in one of our forms (whether online or offline) or otherwise expressly provide us with your personal information, we may collect and store any personal information that you provide to us and may use it to personalise and improve your experience on our digital platforms, provide products and services you request from us, and carry out profiling and market research.

 

When you interact with our digital platforms, we may also automatically collect the following information about your visit. This is primarily to help us better understand how our customers use our digital platforms to enable us create better content and more relevant communications:

 

   • how you have reached our digital platform and the internet protocol (IP) address you have used
   • your browser type, versions and plug-ins, and your operating system 
   • your journey through our digital platform, including which links you click on and any searches you made, how long you stayed on a page, and other page interaction information 

   • Which videos you have watched and for how long 
   • what content you like or share 
   • which adverts you saw and responded to 
   • which pop up or push messages you might have seen and responded to 
   • your subscription status 
   • information collected in any forms you complete

 

We may also infer your country of location from the IP address you have used to access our digital platforms and we may analyse which marketing activity led to your taking specific action on our digital platforms (e.g. downloading the catalogue).

 

News, offers and opportunities from us

We want you to be the first to know about new products, news, product availability and promotions but we need your consent to do so. If you haven’t already signed up to receive these exciting benefits please click here. You can unsubscribe by clicking here, or by writing to us at the address above. Please note, if you don’t choose to receive this information, we will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of other opportunities may be affected.

 

We may also participate in Facebook's ‘Custom Audience’ service from time to time. This service enables Flowfit to display to you personalized advertisements when you visit Facebook’s social media platforms. It works by converting your email address to a unique number that Facebook uses to match to unique numbers that Facebook generates from email addresses of its users. Where we use Facebook Custom Audiences, we will only include you if you have consented to receive marketing from us. If you have given us your consent, you can change your mind at any time by unsubscribing or by adjusting your preferences in the preference centre.

 

Disclosure of your information 
In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations, fraud prevention and screening and credit risk management companies, and mailing houses.

 

We may share your data with advertising networks and/or social media platforms for the purposes of selecting and serving relevant adverts to you via those networks/platforms, and to search engine and analytics providers.

 

We may share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce our terms and conditions or other contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any persons, and/or (e) otherwise as permitted under applicable law.

 

Some of the organisations to which we may disclose your personal information are situated outside of the United Kingdom and European Union in countries which may not have laws that protect privacy rights as extensively as in the United Kingdom. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is protected in accordance with this privacy policy.

 

In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.

 

Cookies

In common with many other website operators, we use standard technology called 'cookies' on our website. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.

 

Security of information

We take the security of your personal information seriously. When you submit your credit card details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.

Where a password is required to access certain areas of our digital platforms, you are responsible for keeping your password secure and confidential. Please do not share or disclose your password to any other person.

 

Monitoring
We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.

 

Please note that for your safety and security, CCTV is in operation in all of our premises which are open to the public.


More about your information - your rights

You may correct or update your personal information at any time by emailing us at privacy@flowfitonline.com or by changing your account on our website. Please include your name, company name, address and email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.

 

We will securely retain your information for as long as is reasonably necessary and in accordance with applicable law. If you wish to submit a request that your data be deleted, please write to us at the above address. You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address above if you wish to exercise this right. We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.

 

If you have subscribed to receive marketing communications, you can unsubscribe here at any time.

 

Changes to this privacy policy

We aim to meet high standards and so our policies and procedures are constantly under review. From time to time we may change this privacy policy. Accordingly we recommend that you check this page periodically in order to review the latest version.

 

Where to make a complaint

If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address:

 

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/

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